Hate to say it, but Time Warner Cable really has annoyed me the for last time tonight. It was such a little thing, but with the really terrible Navigator “upgrade” that slowed down your actual channel surfing to a crawl and seemingly not have tested this in QA since it basically looks pretty but doesn’t actually function like the old firmware, it was amazing for the stupid parts to really become a problem.
Here’s the thing. Almost all commercials are not normalized for sound. In fact, I have a feeling this is done on purpose since all of them are louder and seem to be set on some sort of setting so that you would pay attention to it. But what really bugs me is when you’re actually enjoying a commercial (yes, there are some that are actually decent) and suddenly it cuts to another commercial in the middle. Now, if I were an advertiser and saw that I was spending money with this corporation and they were pulling me out of my costly advertising, I would be throwing up a fit. This happens on every channel, and has been for a long time but the recent Navigator change really has brought it out as even more of an annoyance.
Why can’t I downgrade back to the old firmware for my cable box? Why are commercials being cut short, or some getting cut right in the middle? Sometimes, it almost seems like they’re trying to fit in more than one commercial in the same slot to gain more advertising dollars. I don’t know that for sure, but there isn’t a darn good reason that not a single employee would not have seen this happen and at least tried to report the problem.
Does satellite television do the same? I don’t know, but I doubt it. It’s not that I really despise Time Warner Cable or anything. It’s just that if you’re going to push a quality product, then it should perform as good as the last one when it comes to software. If you’re telling your customers that are buying advertising from you that you’re going to be showing the ad, then don’t skimp on the “display” side. These are pretty basic when it comes to just the provision of goods and services and otherwise you lose the trust of your customers. And the last thing you need is to do that in this type of economy.