Time Warner Cable’s Navigator Slow as Molasses

twc So last night, Time Warner decided to roll out their long-awaited Navigator. It’s supposed to be some great thing that TWC is providing, but so far the only thing I can tell tonight is that it’s extraordinarily buggy with some major headaches.

First, they’re literally beta testing this in the field because instead of having some new firmware that is backwards compatible, they send out a phone call the previous day saying that the mailer they sent out should have the information about what’s going on. For the most part, all I can tell is that they make it easier for you to accidentally purchase premium channels, it’s prettier interface from the original guide, and the actual interface is even clunkier.

Let me put it this way. Before with digital cable, or any HD channel for that matter, it would auto-detect the resolution of your television before the channel came through. It was slow, but it wasn’t terrible. With the Navigator “upgrade”, it will first go to the lowest resolution of the channel (usually 480i), then convert. So it’s like changing the channel twice. Each of these channel changes are around a 2 second delay wait versus probably about half second before, so if you’re flipping through the television channel, it D-R-A-G-S.

It was so slow, that when I was scrolling through my favorites and saw something I wanted to go back to I decided not to go to that show because by the time I rolled through my twenty-five favorites, that segment of that show would be over already.

In my personal opinion, it basically seems like either the testing that was done didn’t produce the slower results, or some manager somewhere thought that having slower results would be better for the overall television experience (I’m not sure why this would be since the television is literally dark while the channel is feeding through). Either way, sounds like bad product management.

If anything? Give me a way to roll-back to my set-top box’s old firmware. Believe me. I’ll have a better cable television experience instead of this junk. Because if I continue on this type of channel surfing, then I’ll probably get frustrated enough to just put it down and read a book or play my PS3. At the very least, the interfaces for either don’t come with a lag time that makes me want to throw a controller.

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  • beth

    The upgrade hit during a night that Riley couldn't sleep and all she wanted to do is watch “Moosey” aka Noggin (now Nick Jr). We watched something for a minute, then it started with no warning. AND TOOK FOREVER. Try rebooting your DVR now too- it takes forever for it to reboot. The delay when changing channels is annoying and the fact that it doesn't “recall” what aspect you have on, means if you change the channel, you have to change the ratio back when you switch back. Happens a lot here as Nick Jr is not in HD yet. Just very very annoying. If you hit menu, you don't get the program guide- you get a search and have to have an extra click to get to the guide and then wait for it to load. There is absolutely NOTHING we like better about this format.

  • Totally agree. What was funny was that we just went over to a friend's place for a Halloween party this weekend over in Oak Ridge, and his televisions are still using the old firmware! What the hell. Seriously, this is so annoying. We tried to flip through Sunday night football tonight and it was absolutely disastrous. It was actually faster to go to a computer and find out what channels they were on, than to use the guide.

    If you ask me? There's something seriously wrong with that picture.

  • Asians don't watch football….

  • Asians don't watch football….

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  • dude,time warner is in the us not in asia

  • me

    come on people. Focus. this is about time warner not your stupid bigotry

  • lytin

    The new navigator bites.

    1. No “skip to end”
    2. No 4x fast forward/backward
    3. No fine tuning start/stop recording time
    4. No universal “save time” options
    5. Less control over recordings, like “new only”, or “on any channel, any time”
    6. Still no remote programing from a smartphone, like ATT
    7. Still no multiple recordings deletion
    8. It is sooooo slooooow.

    This is an improvement?

    Oh, I forgot. It does now display caller ID, but who uses a land line anymore?

    I can't wait until ATT has service in my area. Warner, are you listening?

  • Even worse now. We got a new firmware push just recently, and now we actually run into an issue where the cable box can't decide which resolution to pick, so it just auto-flips between 480 and auto constantly until you change the channel and go back, or turn off the box, and then on again.

    It just keeps getting worse and worse with them. We're probably going to call and see if a different cable box will help out matters, but somehow I doubt it. It seems like it's a middleware issue.

  • Isaiah Kelly

    This is exaxly happening to me!!! I agree they shud make some MAJOR changes.
    (Sorry my english is bad!) 🙁
    Im actually thinking of getting rid of my TWC just for these reasons!!!

    • Actually, one of the ways to fix this is to go to TWC and replace your cable box.   We got a newer cable box and that alleviated the issue.  Unfortunately, TWC doesn’t actually bother telling you that older boxes will lag out with the new Navigator software.  Specifically, we got a Samsung one, that has been pretty good so far.