Time Warner Cable’s Navigator Slow as Molasses

twc So last night, Time Warner decided to roll out their long-awaited Navigator. It’s supposed to be some great thing that TWC is providing, but so far the only thing I can tell tonight is that it’s extraordinarily buggy with some major headaches.

First, they’re literally beta testing this in the field because instead of having some new firmware that is backwards compatible, they send out a phone call the previous day saying that the mailer they sent out should have the information about what’s going on. For the most part, all I can tell is that they make it easier for you to accidentally purchase premium channels, it’s prettier interface from the original guide, and the actual interface is even clunkier.

Let me put it this way. Before with digital cable, or any HD channel for that matter, it would auto-detect the resolution of your television before the channel came through. It was slow, but it wasn’t terrible. With the Navigator “upgrade”, it will first go to the lowest resolution of the channel (usually 480i), then convert. So it’s like changing the channel twice. Each of these channel changes are around a 2 second delay wait versus probably about half second before, so if you’re flipping through the television channel, it D-R-A-G-S.

It was so slow, that when I was scrolling through my favorites and saw something I wanted to go back to I decided not to go to that show because by the time I rolled through my twenty-five favorites, that segment of that show would be over already.

In my personal opinion, it basically seems like either the testing that was done didn’t produce the slower results, or some manager somewhere thought that having slower results would be better for the overall television experience (I’m not sure why this would be since the television is literally dark while the channel is feeding through). Either way, sounds like bad product management.

If anything? Give me a way to roll-back to my set-top box’s old firmware. Believe me. I’ll have a better cable television experience instead of this junk. Because if I continue on this type of channel surfing, then I’ll probably get frustrated enough to just put it down and read a book or play my PS3. At the very least, the interfaces for either don’t come with a lag time that makes me want to throw a controller.

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