Woot does customer service right

woot.jpg You ever heard of Woot? They sell one item, for one entire day and pretty much geared towards geeky items. Usually their prices are pretty much under anyone else, since they try to sell-out their entire inventory that they release in one single day.
In any case, I bought a 19″ LCD monitor back in November of 2006. There was a rebate of $100 and I patiently waited for my check from RebateHQ ( they don’t deserve linking since they didn’t help at all with the deal). After countless emails and following up, RebateHQ informed me that the manufacturer (Wintergreen) is now a “previous” client and to go straight to the manufacturer. Like that was going to do anything since I couldn’t even get them to help me out.
So as a last resort, I pleaded my case with the vendor, Woot with my order number. I knew that they probably couldn’t do anything since it wasn’t their side of it that didn’t get things done, but the manufacturer’s problem. Yet, I got an immediate response that they’ll put my name on a list that was going to the manufacturer. Satisfied that Woot even cared about just some customer of theirs, I let it be.
Today, I checked my credit card statement:

06/15/07 WOOT.COM CARROLLTON TX $ -100.00 Payments and Credits

I got my money credited from Woot?!?! This was two days after I had the email conversation with Woot customer service. What can I say? These people care about their customers. Seriously care. If you could find customer service like this from any other vendors when you go through hell trying to get a rebate for over six months, I would say that you’re in as lucky position as I am. Woot definitely has won over a customer with this type of service.
Thank you, Woot!
As much as I purchase online, I hope that this is a lesson to all online vendors. Customer service as such when things go wrong will win over loyal customers. It can be applied in any type of vendors including brick-and-mortar. But Woot definitely put a smile on my face today.

  • Sue

    w00t is the only place Danny shops. He says it gets him deals even when he wasn’t expecting one. I think they have a widget for what’s on sale today.

  • Sue

    w00t is the only place Danny shops. He says it gets him deals even when he wasn’t expecting one. I think they have a widget for what’s on sale today.

  • Morris

    I think they have a condescending attitude and won’t be shopping there ever again. The following is an actual response about a shirt exchange:
    Unfortunately, we don’t allow for exchanges or refunds on shirts ordered in the wrong size. The reason for this is because a sizing chart is offered on the order page. Sorry.
    Evan

  • Morris

    I think they have a condescending attitude and won’t be shopping there ever again. The following is an actual response about a shirt exchange:
    Unfortunately, we don’t allow for exchanges or refunds on shirts ordered in the wrong size. The reason for this is because a sizing chart is offered on the order page. Sorry.
    Evan