US Bank customer service is terrific in my book

usbank_logo.gif This is a great way to do business. A couple months ago, I got hit up for a finance charge on my credit card because whoever set up the cycles had the payment date land on a Sunday. Unfortunately, while my money got there on time, they didn’t process it until Monday and hit me with a $35.00 charge. While I could have had it reversed, I was waiting for an opportunity to change my Mastercard to something with a better rewards base. This clearly was a sign from above that it was to happen.
What’s interesting is that they didn’t bother to even drop the charge for a month due to my excellent payment record and long-term customer. Discover Card® has done that on occasion when a similar incidence happened and I’ve loved them ever since.
In any case, so I got another card from another bank, and went to cancel the US Bank card. Did the usual mumbo jumbo of letting them know who I am. The customer service representative basically asked why I was canceling and if she could resolve anything. I told her the finance charge story above. I got all ready to be contentious since prior cards have always had some really asinine CSRs trying to make you say the word “yes” to them.
Amazingly enough, she closed the account, told me it was closed and asked if I needed any other help. That was it. No fishing, no “are you sure?” type of questions which I’ve had from other banks. Nada. Zilch. Zippo. Total time from beginning to end: TWO MINUTES.
US Bank, keep doing what you’re doing. You’re definitely got the right customer service down.

  • Ironic that you’re praising a company that you STOPPED doing business with.

  • Ironic that you’re praising a company that you STOPPED doing business with.

  • Isn’t it? I’m saying that the CSR was good. The billing department? Lame. Sucked. Whatever you wanna call it.

  • darkmoon

    Isn’t it? I’m saying that the CSR was good. The billing department? Lame. Sucked. Whatever you wanna call it.

  • geckoboy

    Actually I just think customer service has gone down the drain. Have you noticed that Credit card companies no longer even bother to keep you? Back in the days, once you say “close my account”, they do everything in their power to keep you. Today, they just go ahead and close it. They don’t seem to care about the customer anymore.

  • geckoboy

    Actually I just think customer service has gone down the drain. Have you noticed that Credit card companies no longer even bother to keep you? Back in the days, once you say “close my account”, they do everything in their power to keep you. Today, they just go ahead and close it. They don’t seem to care about the customer anymore.

  • I don’t see that as customer service is going down the drain. If I’m asking to close the account, the chances of me staying are pretty much next to nihil. It’s the ongoing service that’s going to keep me.
    So I disagree with that. If a customer service department closes my account in a nice fashion, then I’ll tend to keep that in mind if I try that company again later on.
    For instance, I refuse to use Chase Manhattan anymore. They pulled the whole “Why won’t you stay with us routine” after I told them that I had closed this account over five years ago and that there wasn’t any reason why I had to answer these questions again. Just close the account.
    That’s doing what the customer wants, so thus not bad customer service.

  • darkmoon

    I don’t see that as customer service is going down the drain. If I’m asking to close the account, the chances of me staying are pretty much next to nihil. It’s the ongoing service that’s going to keep me.
    So I disagree with that. If a customer service department closes my account in a nice fashion, then I’ll tend to keep that in mind if I try that company again later on.
    For instance, I refuse to use Chase Manhattan anymore. They pulled the whole “Why won’t you stay with us routine” after I told them that I had closed this account over five years ago and that there wasn’t any reason why I had to answer these questions again. Just close the account.
    That’s doing what the customer wants, so thus not bad customer service.