Priceline throws pianist in jail for 215 customer refund calls

Another case of bad customer service. After bidding on a $500 plane ticket, and not winning… Priceline offered the pianist Ronnie Segev a ticket for $953. He refused it but Priceline insists he bought it and billed it to him. After calling customer service 215 times asking for a refund, the corporation finally had the NYPD cuff the pianist and drag him down to jail on 215 counts of harrassment.
Give me a break. If the guy didn’t buy the ticket, you have no right to charge him. It’s even in your best interest to help him out. I’m surprised Priceline actually didn’t just refund it instead of letting it become a 215 count.
No wonder there are people out there that want to sell Priceline short. WIth customer service like this, there is no way to guarantee any decent service at all. And the poor guy still hasn’t gotten his refund.
Via NYPost

  • I can see both sides of the story… Wow- 215 calls! I agree, you would think after the 5th phone call that Priceline would have just refunded it and called it a day…
    ~Maria Palma
    Customers Are Always
    Online Business Resources

  • I can see both sides of the story… Wow- 215 calls! I agree, you would think after the 5th phone call that Priceline would have just refunded it and called it a day…
    ~Maria Palma
    Customers Are Always
    Online Business Resources

  • Brenda Bowers

    May I suggest that you put in a link to priceline’s customer service so we can all e-mail HARASS them.

  • Brenda Bowers

    May I suggest that you put in a link to priceline’s customer service so we can all e-mail HARASS them.